SMACKIN' FAQ
Got Questions? We’ve Got You.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you. We also offer the ability to track your order on our Track Orders tab.
How long will it take for my order to arrive?
Delivery times typically are 4-6 business days for sunflower seed products. Delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note we do not ship on Sundays or holidays.
Where do you ship from and to?
SMACKIN' ships from Salt Lake City, UT to addresses in the United States. For shipping outside of the US, please reach out to our customer support through the "Contact Us" form.
Do you accept returns?
We accept refunds however we do not require you to return the item since it is a food product. Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. As part of our "100% Happiness Guarantee", if you're not completely in love with your sunflower seeds, we'll refund your first pack in full. Please reach out to hello@smackinsunflowerseeds.com to initiate a refund.
Can I exchange an item?
We accept exchanges if the package is defective or damaged. If you need to exchange it for the same item, click here to contact us.
I need to change my order!
If you’d like to make a change to your order, including your shipping address, send us an email at hello@smackinsunflowerseeds.com as soon as you can! We’ll do our best to catch your order before it ships out.
Help! My package is missing or didn't arrive!
If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at hello@smackinsunflowerseeds.com and we’ll help track it down!
If you added our shipping warranty to your order, please submit a case by clicking on the link in the email received from Corso Green Shipping Protection. Alternately you can also visit here. Please reach out with any questions.
Can I edit or cancel my order once it’s been placed?
Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail hello@smackinsunflowerseeds.com and we’ll do our best to work some magic for you.
What is your "100% Happiness Guarantee"?
SMACKIN' customers: If you don’t 100% love your sunflower seeds, we’ll give you a refund on your first order (up to 1 case). Refunds are eligible within 30 days of the order date.
Please note that non-food merchandise is not eligible for refunds, returns, or exchanges.
Retail: Our 100% Happiness Guarantee applies to online customers. If you are not satisfied with a retail purchase, please visit the customer service desk at the store you purchased from to request a refund. Refunds are subject to the store's return policy.
Are your products made in the United States?
Yes! Our products are sourced and made in small-batches in the United States.
How do I place a wholesale order?
Thank you for your interest in carrying SMACKIN’ Sunflower Seeds.
Please create a new account for our wholesale portal -https://smackinsunflowerseeds.com/pages/ws-account-create
In the portal you can create your order with free shipping and discounted prices. SMACKIN' requires a 12 business day lead time from the date of receipt of all orders by our office. Free shipping on all United States orders. International orders are subject to shipping and custom fees.
How do I contact customer service?
Our customer service team is available throughout the week, M-F from 8 AM to 8:30 PM CST.
You can reach us at hello@smackinsunflowerseeds.com or through our "Contact Us" page on the website.
I have a food allergy, can I eat SMACKIN'?
Maybe! Our products are processed in a facility that may also processes peanuts, tree nuts, wheat, soy, milk or eggs. Garlic Parmesan contains dairy and our Cinnamon Churro contains real cinnamon.
Are SMACKIN' sunflower seeds gluten-free?
All of our unique, bold flavors are gluten-free except for Sour Cream & Onion and Teriyaki which contain enriched wheat flour.
Are sunflower seeds healthy?
Incredibly healthy! They aren’t a superfood for nothing!
Sunflower seeds contain the most Vitamin E of any nut or seed. They're also packed full of other healthy ingredients like protein, essential B vitamins, and healthy fats and oils to keep your skin flawless and your heart healthy!
SMACKIN' is proud to offer sunflower seeds with a fraction of the sodium and all the flavor!
How big is a pack of sunflower seeds?
Our sunflower seeds are available in two bag sizes; 1.5 oz single serve bag and 4 oz resealable bag. 1.5 oz bags are available in packs of 6, 11, 36, and 54. 4 oz bags are available in packs of 8 and 12.
How do I open my bucket?
To open your bucket, forcefully pull up on each tab of the lid (one at a time) until each section is loose and it pops right off!
If stuck, you may have to apply some pressure to the middle of the bucket's lid.
Is SMACKIN' available in stores?
We are available in stores nationwide! Please visit our Store Locator to find the nearest store to you.
Any question?
You can contact us through our customer service team at contact@smackinsnacks.com!
We will be happy to assist you..